Henan Mine Crane Provides Following Service
7*24 hours of counseling service: offering the most effective and fastest service to resolve any problems for customers.
Full Customization
We will conduct research on the customer’s site and customize a suitable material handling solution for the customer. Provide customers with more personalized solutions, including the most suitable product configuration suggestions, on-site infrastructure solutions, etc.
As the ultimate solution provider, engineering and consulting services are very important. On the one hand it is an essential part of the communication between the client and us. On the other hand, it is a key link in determining whether customers can trust us.
With many years of industry experience and a technical and engineering team of up to 300 people, comprehensive engineering and consulting will provide the following services:
- 1.Customized service
- 2.Engineering scheme management
- 3.Process optimization
- 4.Analysis and consultation
Only when we deliver satisfactory engineering and consulting services can our clients fully trust us.
Turnkey Projects
Deliver products to you in the best condition and provide high-quality training services for your staff. We are proficient in production and quality control, pay attention to detail management, and have almost strict quality requirements.
Based on our many years of experience and multi-industry applications, our technical and service teams will provide the following comprehensive services and fully share our professional technical knowledge accumulated over the years with you:
- 1.Operation & Maintenance
- 2.application
- 3.application maximization
- 4.Industry expertise
Just like the HY crane brand’s commitment to customers: “Professional way to achieve the beauty of strength”. HY crane will not forget its original intention and is committed to helping customers and partners benefit from HY crane’s equipment, solutions and expertise. With our expertise shared, you gain further value.
After-sales Service
Major
The professional technical team provides you with high-quality, safe, energy-saving and efficient product services; the professional engineering service team provides you with timely, comprehensive, considerate and fast after-sales service, so that your products can reach the best operating condition.
Shortcut
We provide customers with expert services anytime and anywhere, 24-hour customer service hotline, 2-hour quick response to customers’ effective complaints, and the fastest response to solve problems for customers.
Safety
We are committed to creating a safe and efficient production environment for customers, guiding customers to solve security problems faced in the use of products, and implementing refined security management throughout the entire service to ensure the maximization of the value of the services provided.
Satisfy
Respecting and understanding customers, continuing to provide products and services that exceed customer expectations, and being their eternal partner are the service concepts we have always adhered to and advocated.
Frequently Ask Question.
Please feel free to submit your inquiry in the form below. We will reply you with detail ASAP.
Ask Your QuestionOur prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further
information.